YOUR UNION

13 This month RMT News looks at the union’s busy membership department The staff Your Union The membership department is responsible on all issues concerning the union’s membership records. All information of member’s personal details, contribution processing and payment history are held and maintained within the department. Industrial action ballot and referendum papers from the Industrial Relations department are also distributed from here. The department deals with all membership queries from members, branch secretaries, regional councils, and union representatives, it also works with the union’s solicitors, providing membership checks for members requiring legal assistance. Membership staff deal with all major data integrity issues relating to the union’s membership records database as well as queries relating to the members and branch secretaries area of the RMT website. The department also deals with issues concerning relations with other unions and the TUC on recognition, as well as recruitment and retention which is co- ordinated by the union’s organising unit. The union’s call centre, London Calling, is overseen from the department, which acts as a membership service outside of normal office working hours. www.rmt.org.uk :: june 2006 :: RMTnews MARK LING – MEMBERSHIP MANAGER Mark is currently managing the department for the next twelve months while former manager Peter Waters oversees the RMT’s Union Modernisation Fund project. He was been with the union for six years and has worked in all areas of the department having originally started as a data administrator. SCOTT PERKINS – DEPUTY MEMBERSHIP MANAGER Scott has nearly six years service and deputises for Mark whenever he is away and assists in managing all aspects of department work. Scott also oversees the unions’ call centre which is used as a membership service outside of normal working hours. PASCAL ESSOH – SENIOR MEMBERSHIP OFFICER Pascal has worked in the department for eight years and his main area of expertise is on financial issues relating to members’ cash and direct debit processing. He oversees any queries regarding members’ payment issues. Pascal also deals with queries from the union’s solicitors, providing information relating to membership records and conducting legal assistance checks. JACQUETTA SPRATT – MEMBERSHIP OFFICER Jacquetta is the longest serving member of the department with nearly nineteen years experience under her belt. Having originally started with the NUR, she has gained a wealth of knowledge on membership issues and deals with enquiries relating to all membership queries. Jacquetta works deals with direct debit processing, returns and mailings. She also is responsible for loading web membership applications and amendments to the records database. KATINA SUMILE - MEMBERSHIP OFFICER Katina is another experienced department member, with eighteen years service to the union. She has acquired a range of expertise on all matters relating to membership and works on enquiries and correspondence. DANUTA OLIPHANT – MEMBERSHIP OFFICER Danuta joined the department recently after working in the finance department. Having had experience on the financial side, she deals with issues and correspondence relating to paybill processing. Danuta is also responsible for all membership queries. LYNNE BURTON – MEMBERSHIP OFFICER Lynne has three years union service and has been recently appointed as a membership officer. Lynne brings her knowledge of paybill processing from her previous position, and works together with Danuta on all queries and correspondence. She also deals with membership mailings as well as general enquiries. CHRISTINE PEARCE & CHRISTINE LAWRENCE – MEMBERSHIP ADMINISTRATORS Both Christine’s have been with the union for three years and assist the membership officers and management team on many tasks. Their main tasks are manual processing of application forms and paybills as well as making changes and amendment to membership record details. They are responsible for many mailings and work closely with Industrial Relations, sending out all ballot and referendum papers generated from head office. Mark Ling Scott Perkins Pascal Essoh Danuta Oliphant Lynne Burton Christine Pearce