SAVE SCOTRAIL TICKET OFFICES

RMT helpline 0800 376 3706 :: january/february 2025 :: RMTnews 8 RMT and supporters rallied outside the Scottish parliament in December to protest plans by Scottish government owned rail operator ScotRail to reduce ticket office hours at 101 of its 143 staffed stations. These proposals would see the majority of ScotRail ticket offices closed for parts of the day they are currently open. The company has commenced a 12-week internal staff consultation on the proposals which ends in February. Under these proposals, the overall weekly hours at the affected stations would reduce by a third. This means weekly ticket office hours across the ScotRail network would reduce by around 2800 hours a week. RMT general secretary Mick Lynch said that ScotRail was trying to pull the wool over the public’s eyes by underplaying the extent of these cuts. "Our analysis lays bare the real picture: over 100 stations stand to lose staffed hours, putting passengers, staff, and service quality at risk. "We are calling on the Scottish government to stop these plans before they do damage to Scotland’s rail service,” he said. At some stations, reductions are so drastic they amount to closures in all but name. For example: • Dalmarnock faces a 90 per cent reduction, losing 96 hours weekly. • Wemyss Bay would see a 61 per cent cut, reducing service by 70 hours per week. • Ardrossan South Beach is set to lose 60 per cent of its hours, a cut of 69 hours each week. In total, the cuts would reduce staffed hours by nearly 2,800 across the network every week, creating a sharp decline in available ticket office services. ScotRail’s proposals include SAVE SCOTRAIL TICKET OFFICES ScotRail plans cuts in ticket office hours at over 70 per cent of outlets